Job Descriptions of Positions

LANDSCAPE AND MAINTENANCE PERSONNEL

General Purpose

Landscape and Maintenance Personnel are responsible for assisting the Landscape and Maintenance Supervisor and Landscape and Maintenance Leadmen in the installation and implementation of all services provided to customers. 

 

Education and Experience

  • Landscape and/or maintenance experience is a plus
  • Verbal and written communication skills
  • Organizing
  • Knowledge of perennials, shrubs, evergreens, and trees
  • Knowledge of lightweight landscaping equipment

 

Main Job Tasks and Responsibilities

  • Reliable, punctual and presentable
    • Available for seasonal long hours and weekends
  • Execute Supervisors and Leadmen instructions
    • Strive to be detail orientated
  • Assist in the installation of diverse services provided to the customers
    • Wear personal protective equipment and follow safety practices

    • Learn and promote own development of installation, maintenance procedures, safety practices and company standards

    • Work effectively with individuals of differing knowledge and background (i.e. clients, contractors, vendors, other designers and fellow co-workers)

  • Communicate and coordinate with Supervisors and Leadman effectively for accurate completion of installations and maintenance
  • Monitor and maintain all consumables, tools, equipment, vehicles and machinery on and off site
  • Report to Supervisors and Leadmen with any and all information, pertaining to the following, but not limited to: customer relations, project status, tools and equipment (repairs), personnel and safety concerns.
  • Maintain a clean and safe office/workshop, vehicles, equipment and job site at all times

 

Key Competencies                                                

▪ Highly motivated and self-driven                    

▪ Follow instructions                                      

▪ Multi-task                                                  

▪ Influencing and leading                                

▪ Team work                                               

▪ Conflict management                                   

▪ Adaptability/Flexibility                                  

▪ Stress tolerance                                         

                                                                   

Values

▪ Honesty and Integrity

▪ Responsible/Reliable

▪ Hard Working

▪ Good Work Ethic

▪ Loyal

▪ Dedicated/Positive Attitude/Passion

▪ Professionalism

▪ Self-Confident

▪ Self-Motivated

▪ Willingness to Learn

▪ Take Ownership in the Company


LANDSCAPE LEADMAN

General Purpose

The Landscape Leadman is responsible for assisting the Landscape Supervisor in the management and responsibilities of landscape projects with the highest quality and in an efficient manner.

 

Education and Experience

  • 3+ years of landscape experience
    • Knowledge and experience in installing a variety of hardscape and soft-scape applications
  • Verbal and written communication skills
  • Organizing
  • Personnel management
  • Knowledge of perennials, shrubs, evergreens, and trees
    • Knowledge of lightweight landscaping equipment

 

Main Job Tasks and Responsibilities

  • Reliable, punctual and presentable
    • Available for seasonal long hours and weekends
  • Execute Landscape Supervisor’s instructions
    • Strive to be detail orientated
  • Assist in the installation of patios, retaining walls, water features, low voltage lighting, trees, plants, flowers, sod and other elements associated with landscape construction
  • Check personnel’s work progress and quality constantly
    • Ensure personal protective equipment is used by all personnel
  • Train and teach personnel in the best practices of installation, safety practices and company standards
    • Work effectively with individuals of differing knowledge and background (i.e. clients, contractors, vendors, other designers and fellow co-workers)
  • Communicate and coordinate with Landscape Supervisor effectively for accurate completion of installations
  • Monitor and maintain all consumables, tools, equipment, vehicles and machinery on and off site
  • Report to Landscape Supervisor and/or Production Manager with any and all information, pertaining to the following, but not limited to: customer relations, project status, tools and equipment (repairs), personnel and safety concerns.
    • Assist Landscape Supervisor in the completion of the Daily Job Report, Time Card and turn in all available receipts in a timely manner
  • Maintain a clean and safe office/workshop, vehicles, equipment and job site at all times

 

Key Competencies                                                

▪ Highly motivated and self-driven                    

▪ Problem solving skills                                   

▪ Management                                                       

▪ Decision-making                                         

▪ Multi-task                                                  

▪ Influencing and leading                                

▪ Team work                                                

▪ Conflict management                                   

▪ Adaptability/Flexibility                                    

▪ Stress tolerance                                         

                                                                 

Values

▪ Honesty and Integrity

▪ Responsible/Reliable

▪ Hard Working

▪ Good Work Ethic

▪ Loyal

▪ Dedicated/Positive Attitude/Passion

▪ Professionalism

▪ Self-Confident

▪ Self-Motivated

▪ Willingness to Learn

▪ Take Ownership in the Company


MAINTENANCE LEADMAN

General Purpose

The Maintenance Leadman is responsible for assisting the Maintenance Supervisor in maintaining our customer landscapes by keeping them healthy, clean, safe and attractive with the highest quality and in an efficient manner.

 

Education and Experience

  • 3+ years of maintenance experience
    • Knowledge and experience in the maintenance of high-end commercial and private landscaping
  • Verbal and written communication skills
  • Organizing
  • Personnel management
  • Knowledge of perennials, shrubs, evergreens, and trees
  • Knowledge of lightweight landscaping equipment
    • Lawn mowers, trimmers, edgers, aerators, maintenance equipment, etc.

Main Job Tasks and Responsibilities

  • Reliable, punctual and presentable
    • Available for seasonal long hours and weekends
  • Execute Maintenance Supervisor’s instructions
    • Strive to be detail orientated
  • Perform various maintenance activities including but, not limited to: mowing, aerating, edging, weeding, trimming, pruning, fertilizing, pre-emergent, post-emergent, dethatching, pond repairs, leaf removal and other activities associated with landscape maintenance
  • Check personnel’s work progress and quality constantly
    • Ensure personal protective equipment is used by all personnel
  • Train and teach personnel in the best practices of installation, safety practices and company standards
    • Work effectively with individuals of differing knowledge and background (i.e. clients, contractors, vendors, other designers and fellow co-workers)
  • Communicate and coordinate with Maintenance Supervisor effectively for accurate completion of maintenance procedures
  • Monitor and maintain all consumables, tools, equipment, vehicles and machinery on and off site
  • Report to Maintenance Supervisor and/or Production Manager with any and all information, pertaining to the following, but not limited to: customer relations, project status, tools and equipment (repairs), personnel and safety concerns.
    • Assist Maintenance Supervisor in the completion of the Daily Job Report, Time Card and turn in all available receipts in a timely manner
  • Maintain a clean and safe office/workshop, vehicles, equipment and job site at all times

 

Key Competencies                                                

▪ Highly motivated and self-driven                    

▪ Problem solving skills                                   

▪ Management                                                       

▪ Decision-making                                         

▪ Multi-task                                                  

▪ Influencing and leading                                

▪ Team work                                                

▪ Conflict management                                   

▪ Adaptability/Flexibility                                  

▪ Stress tolerance                                         

                                                                 

Values

▪ Honesty and Integrity

▪ Responsible/Reliable

▪ Hard Working

▪ Good Work Ethic

▪ Loyal

▪ Dedicated/Positive Attitude/Passion

▪ Professionalism

▪ Self-Confident

▪ Self-Motivated

▪ Willingness to Learn

▪ Take Ownership in the Company


LANDSCAPE SUPERVISOR

General Purpose

The Landscape Supervisor is responsible for installations and the management of landscape projects with the highest quality and in an efficient manner.

 

Education and Experience

  • 3+ years of landscape supervision experience
    • Extensive knowledge and experience in installing a variety of hardscape and soft-scape applications
  • Valid driver’s license with clean driving record
  • Strong verbal and written communication skills
  • Planning and organizing
  • Personnel management
  • Time management
  • Priority/Decision management
  • Knowledge of perennials, shrubs, evergreens, and trees
  • Proficient skills in heavy equipment and light equipment
    • Trucks and trailers, mini excavators and skid steers

Main Job Tasks and Responsibilities

  • Reliable, punctual and presentable
    • Available for seasonal long hours and weekends
  • Read, comprehend and implement landscape-construction plans
  • Perform accurate layout of projects based on plans provided
    • Strive to be detail orientated
  • Perform the installation of patios, retaining walls, water features, low voltage lighting, trees, plants, flowers, sod and other elements associated with landscape construction
  • Direct activities on the job site
  • Manage personnel effectively and efficiently
    • Ensure personal protective equipment is used by all personnel
  • Train and teach personnel in the best practices of installation, safety practices and company standards
    • Work effectively with individuals of differing knowledge and background (i.e. clients, contractors, vendors, other designers and fellow co-workers)
  • Communicate and coordinate with the Production Manager and Designer effectively for accurate completion of installations
  • Monitor and maintain all consumables, tools, equipment, vehicles and machinery on and off site
  • Report to Production Manager with any and all information, pertaining to the following, but not limited to: customer relations, project status, tools and equipment (repairs), personnel and safety concerns
    • Complete the Daily Job Report, Time Card & turn in all available receipts in a timely manner
  • Maintain a clean and safe office/workshop, vehicles, equipment and job site at all times
  • Comunicate with customers – make final walk through, resolve problems and collect final check

 

Key Competencies

▪ Highly motivated and self-driven

▪ Critical thinking and problem solving skills

▪ Coordination and Management

▪ Decision-making

▪ Multi-task

▪ Influencing and leading

▪ Team work

▪ Conflict management

▪ Adaptability/Flexibility

▪ Stress tolerance

 

Values

▪ Honesty and Integrity

▪ Responsible/Reliable

▪ Hard Working

▪ Good Work Ethic

▪ Loyal

▪ Dedicated/Positive Attitude/Passion

▪ Professionalism

▪ Self-Confident

▪ Self-Motivated 

▪ Willingness to Learn

▪ Take Ownership in the Company


MAINTENANCE SUPERVISOR

General Purpose

The Maintenance Supervisor is responsible for maintaining our customer landscapes by keeping them healthy, clean, safe and attractive with the highest quality and in an efficient manner.

 

Education and Experience

  • 3+ years of maintenance supervision experience
    • Extensive knowledge and experience in the maintenance of high end commercial and private landscaping
  • Valid driver license with clean driving record
  • Strong verbal and written communication skills
  • Planning and organizing
  • Personnel management
  • Time management
  • Priority/Decision management
  • Knowledge of perennials, shrubs, evergreens and trees
  • Proficient skills in heavy equipment and light equipment
    • Trucks and trailers, lawn mowers, aerators, maintenance equipment, etc.

 

Main Job Tasks and Responsibilities

  • Reliable, punctual and presentable
    • Available for seasonal long hours and weekends
  • Read, comprehend and implement maintenance proposals
    • Strive to be detail orientated
  • Perform various maintenance activities including but, not limited to: mowing, aerating, edging, weeding, trimming, pruning, fertilizing, pre-emergent, post-emergent, dethatching, pond repairs, leaf removal and other activities associated with landscape maintenance
  • Direct activities on the job site
  • Manage personnel effectively and efficiently
    • Ensure Personal Protective Equipment is used by all personnel
  • Train and teach personnel in the best practices of landscape maintenance, safety practices and company standards
    • Work effectively with individuals of differing knowledge and background (i.e. clients, contractors, vendors, other designers and fellow co-workers)<
  • Communicate and coordinate with the Production Manager effectively for accurate completion of installations
  • Monitor and maintain all consumables, tools, equipment, vehicles and machinery on and off site
  • Report to Production Manager with any and all information, pertaining to the following, but not limited to: customer relations, project status, tools and equipment (repairs), personnel and safety concerns
    • Complete the Daily Job Report, Time Card and turn in all available receipts in a timely manner
  • Maintain a clean and safe office/workshop, vehicles, equipment and job site at all times
  • Comunicate with customers – make final walk through, resolve problems and collect final check

 

Key Competencies

▪ Highly motivated and self-driven

▪ Critical thinking and problem solving skills

▪ Coordination and Management

▪ Decision-making

▪ Multi-task

▪ Influencing and leading

▪ Team work

▪ Conflict management

▪ Adaptability/Flexibility

▪ Stress tolerance

 

Values

▪ Honesty and Integrity

▪ Responsible/Reliable

▪ Hard Working

▪ Good Work Ethic

▪ Loyal

▪ Dedicated/Positive Attitude/Passion

▪ Professionalism

▪ Self-Confident

▪ Self-Motivated 

▪ Willingness to Learn

▪ Take Ownership in the Company


PRODUCTION MANAGER

General Purpose

To plan, organize and control production to ensure that goods are produced efficiently, on time, within budget and to standard. Responsible for ensuring customer satisfaction and managing quality of product and service delivery.

 

Education and Experience

  • 3+ years of production management experience
  • Knowledge and experience in production and manufacturing processes and techniques
  • Knowledge of raw materials
  • Knowledge of quality systems and standards
  • Knowledge of health and safety standards and compliance
  • Knowledge of process improvement techniques
  • Knowledge of business, finance and management principles
  • Knowledge of human resource principles and practices
  • Knowledge of equipment and tools
  • Knowledge principles and practices of sales
  • Ability to reach goals set by sales staff
  • Solid computer skills

 

Main Job Tasks and Responsibilities

  • Assist in development of customer service policies and procedures and implement them
  • Review, record and handle customer service issues
  • Identify and implement strategies to improve quality of service, productivity and profitability

 

  • Coordinate crew(s) to assure quality and efficiency for implementation of projects, within budget
  • Direct Landscape Supervisors to implement project with the highest quality and efficiency
  • Plan a production/routing schedules with Maintenance Supervisors
  • Review and adjust the schedule where needed
  • Conduct weekly production meeting with Landscape and Maintenance Supervisors

 

  • Implement human resource activities, includes hiring and firing of personnel
  • Manage human and material resources to meet production targets

 

  • Make decisions about equipment use, maintenance, and modifications
  • Instruct and implement standard operating procedures for production operations
  • Ensure that standard operating procedures are adhered to by all laborers
  • Ensure implementation and adherence to health and safety procedure, such as proper equipment/clothing and contacting miss utility

 

  • Set quality standards for project implementation
  • Monitor projects daily along with the quality standards for each project
  • Implement and enforce quality control and tracking programs to meet quality objectives
  • Analyze production and quality control to detect and correct problems
  • Determine and implement improvements to the production process

 

  • Prepare and maintain production, maintenance, expense and billing reports
  • Review and monitor all job reporting activity, make correction as needed
  • Monitor and review the performance of production crews and organize necessary interventions for improvement

 

  • Plan, prioritize and delegate maintenance and repairs timeously and cost-effectively
  • Manage production budgets
  • Implement cost control programs, such as dumping of waste and debris
  • Ensure efficient collaboration and coordination between relevant departments including sales, human resources, administration and management

 

Key Competencies

▪ Critical thinking and problem solving skills

▪ Planning and organizing

▪ Coordination and control

▪ Time management

▪ Attention to detail

▪ Decision-making

▪ Communication skills

▪ Persuasiveness

▪ Negotiation

▪ Influencing and leading

▪ Delegation

▪ Team work

▪ Conflict management

▪ Adaptability

▪ Stress tolerance

 

Values

▪ Honesty and Integrity

▪ Responsible/Reliable

▪ Hard Working

▪ Good Work Ethic

▪ Loyal

▪ Dedicated/Positive Attitude/Passion

▪ Professionalism

▪ Self-Confident

▪ Self-Motivated 

▪ Willingness to Learn

▪ Take Ownership in the Company


DESIGNER

General Purpose

To plan and carry out comprehensive, functional landscape plans within budget for clients. Responsible for all customer activity and coordination with Production Manager from point of sale to completion of project.  

 

Education and Experience

  • 3+ years design and sales experience
  • Knowledge of relevant computer applications
  • Knowledge of principles and practices of sales
  • Knowledge of customer service principles
  • Knowledge of basic business principles
  • Experience in making presentations
  • Proven ability to achieve sales targets

 

Main Job Tasks and Responsibilities

  • Generate and qualify leads
  • Source and develop client referrals
  • Schedule sales activity

 

  • Develop and maintain a customer database
  • Develop and maintain sales and promotional materials
  • Assist in management and maintenance of direct marketing strategies and activities

 

  • Make sales calls to new and existing clients
  • Develop and make presentations of landscape conceptual drawings to potential clients
  • Develop drawings within customer budgets

 

  • Assist in estimating cost associated with drawings
  • Develop and present sales proposals
  • Negotiate with clients

 

  • Maintain sales activity records and prepare sales reports
  • Forecast annual, quarterly and monthly sales revenue

 

  • Respond to sales inquiries and concerns by phone, electronically or in person
  • Ensure customer service satisfaction and good client relationships
  • Follow up on sales activity

 

  • Project coordination, implementation (such as ordering materials) and overseeing overall job production
  • Record and file detailed activity (cost, materials, changes, etc.) associated with project
  • Review, record and handle customer service issues

 

  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Perform quality checks on projects; before, during and after sale
  • Monitor and report on sales activities and follow up with management

 

  • Conduct market research and surveys
  • Participate in sales events
  • Monitor competitors, market conditions and product development

 

  • Ensure efficient collaboration and coordination between relevant departments including, but not limited to: administration, production and management
  • Assist in implementing and updating marketing strategies including web content

 

Key Competencies

▪ Planning and strategizing

▪ Persuasiveness

▪ Adaptability

▪ Verbal and written communication

▪ Negotiation skills

▪ Resilience and tenacity

▪ Stress tolerance

▪ Goal driven

 

Values

▪ Honesty and Integrity

▪ Responsible/Reliable

▪ Hard Working

▪ Good Work Ethic

▪ Loyal

▪ Dedicated/Positive Attitude/Passion

▪ Professionalism

▪ Self-Confident

▪ Self-Motivated 

▪ Willingness to Learn

▪ Take Ownership in the Company


MAINTENANCE SALES

General Purpose

To plan and implement functional maintenance projects within budget for clients. Responsible for all customer activity and coordination with Production Manager from point of sale to completion of project.  

 

Education and Experience

  • 3+ years maintenance experience
  • Knowledge of relevant computer applications
  • Knowledge of principles and practices of sales
  • Knowledge of customer service principles
  • Knowledge of basic business principles
  • Experience in making presentations
  • Proven ability to achieve sales targets

 

Main Job Tasks and Responsibilities

  • Generate and qualify leads
  • Source and develop client referrals
  • Schedule sales activity

 

  • Develop and maintain a customer database
  • Develop and maintain sales and promotional materials
  • Assist in management and maintenance of direct marketing strategies and activities

 

  • Make sales calls to new and existing clients
  • Develop and make presentations of landscape conceptual drawings to potential clients
  • Develop drawings within customer budgets

 

  • Assist in estimating cost associated with drawings
  • Develop and present sales proposals
  • Negotiate with clients

 

  • Maintain sales activity records and prepare sales reports
  • Forecast annual, quarterly and monthly sales revenue

 

  • Respond to sales inquiries and concerns by phone, electronically or in person
  • Ensure customer service satisfaction and good client relationships
  • Follow up on sales activity

 

  • Project coordination, implementation (such as ordering materials) and overseeing overall job production
  • Record and file detailed activity (cost, materials, changes, etc.) associated with project
  • Review, record and handle customer service issues

 

  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Perform quality checks on projects; before, during and after sale
  • Monitor and report on sales activities and follow up with management

 

  • Conduct market research and surveys
  • Participate in sales events
  • Monitor competitors, market conditions and product development

 

  • Ensure efficient collaboration and coordination between relevant departments including, but not limited to: administration, production and management
  • Assist in implementing and updating marketing strategies including web content

 

Key Competencies

▪ Planning and strategizing

▪ Persuasiveness

▪ Adaptability

▪ Verbal and written communication

▪ Negotiation skills

▪ Resilience and tenacity

▪ Stress tolerance

▪ Goal driven

 

Values

▪ Honesty and Integrity

▪ Responsible/Reliable

▪ Hard Working

▪ Good Work Ethic

▪ Loyal

▪ Dedicated/Positive Attitude/Passion

▪ Professionalism

▪ Self-Confident

▪ Self-Motivated 

▪ Willingness to Learn

▪ Take Ownership in the Company